- Q. Will just one DAAN Module serve ALL the phones at my home number?
A. YES, unless you have more than one telephone number in your home that you want to activate. One DAAN module is all that is needed for your main phone and extensions, including cordless phones.
- Q. Do I need to use or replace a battery or provide an external source of power?
A. No. The DAAN module runs off the tiny amount of electric current now present in your phone line. No battery or electric outlet is used or needed.
- Q. What does the DAAN module look like? How big is it?
A. This "mini-computer" contains over 100 electrical components that allow it to do what it does, yet it will fit into the palm of your hand! Basically, the Module looks like a regular, baseboard-mounted phone jack because we wanted to be very discreet (Module pic on our Home page).
- Q. I have two phone numbers in my home but only one phone jack; will the DAAN module work on both lines?
A. No, but there is a solution. The DAAN module was designed for single-line, residential use. If you have 2 lines, you will need to purchase a line splitter which plugs into your jack and has 2 female receptacles, one for each number (Line 1 & Line 2). Determine which number you want your DAAN module to serve and plug it into that receptacle (Line 1 or 2); then plug your phone into the DAAN module and you are all set.
If you want the DAAN module to service both lines, you will need to obtain 2 units from your counselor. Again, the DAAN module will serve ALL phones on a line, including cordless, but you need 1 DAAN module for each phone number.
- Q. I call my number to retrieve my voice mails and need to press "star 2" to get them...will I get the DAAN module? / When someone calls and gets our voice mail, they are directed to hit "*2 for my wife", "*3 for my children" etc., will they get the DAAN module?
A. They would BUT, we planned ahead for this. The DAAN module has an auto shut-off feature programmed into it. When you call your voice mail or record the codes for your callers to choose from, simply ADD another star to the end of the code (example: calling home for messages and your code is *2, just press *2*). Another example: when recording your codes, simply record the individual codes with an additional star, i.e. children *3*). The DAAN module is programmed with a 1 and 1/2 second delay so by pushing the star for the second time after the code, your DAAN module will go back to stand-by without a whisper.
- Q. If I have call waiting and get another call from a creditor, can I use the DAAN module on the second caller?
A. Sorry, you cannot. The DAAN module is programmed to deploy on the incoming call, if you choose. In call waiting, the second call is virtually a "second line "so the DAAN module cannot activate on it. Tell the creditor / collector to call back, and when they do, press star and hang up.
- Q. What connection is needed for the DAAN module?
A. You need a modular (RJ-11) phone jack, which is present in most post-1973 homes. It is a tiny plug-in type of receptacle. If you have a 4-prong jack, you can purchase a modular plug at your local K-Mart, Wal-Mart, or Phone Store for around $3 and use it to install the DAAN module. However, the DAAN module can only be used on TOUCH-TONE phones set to 'tone', not 'pulse'. The DAAN module needs the tone to be activated; therefore it will NOT work on old (rotary-style) phones.
- Q. Can we put our own message on it?
A. No. The DAAN module is pre-programmed to legally direct the caller to your debt resolution agent without you needing to remain on the line with the caller. Collectors are crafty and the last thing you want to do is remain on the line with them. Let your agent handle it!
- Q. Is the DAAN module FCC (Federal Communications Commission) approved?
A. Yes. The FCC has approved the DAAN module for use in the United States.
- Q. Does the use of a speaker phone affect the power or voltage?
A. Possibly. The DAAN module was designed to operate off the small amount of power in your phone line to eliminate the need for batteries.
If you stay on the line after activation, or remain on the line with a
speaker phone, those things draw on the power. In some areas, the volume and speed of the DAAN module may diminish slightly. Our suggestion is to hang up after pressing star.
- Q. Will lightning affect the DAAN module?
A. I do not know of anything that is NOT affected by a lightning strike. Our engineers tell us that if lightning strikes close to a DAAN module, it will probably knock it out. If that happens or if you have any trouble at all, return the module to your counselor for a free replacement unit.
- Q. How will the unit affect an answering machine?
A. Not at all. Just plug it in. You may want to refer to your answering machine manual for ancillary devices. A simpler way is just to install the DAAN module in a different jack.
- Q. Doesn't the phone company charge you when you use the 'star' button?
A. Only if you are using the star button to activate a phone-company provided feature (like tracing the last number that called you). There is NO such charge for using the DAAN module.
- Q. Does DAAN work with Vonage and MagicJack?
A. Yes, DAAN will work with either Vonage or MagicJack. Just plug your phone line into the DAAN Module then plug the Module into the Vonage or MagicJack port.
DAAN also works with a slew of other "Internet Home Phone Adapters". Check with your debt relief agent for a list as DAAN is constantly updating same.
- Q. I have cable service that includes my phone. Will DAAN work with it?
A. Yes! You have several “install” options with Cable but all are super-easy.
1. Simply plug DAAN into a vacant phone jack in another room, OR
2. If you have an extension phone in another room, unplug it from its jack and plug it into DAAN. Then plug DAAN back into the jack where the extension was plugged in, OR
3. If you only have one (1) phone jack in your home and that jack is being used to service your cable box, you can either remove the phone cord from the wall jack and plug it into DAAN, then plug DAAN back into the wall jack, OR
unplug the cord that runs from your actual phone to the rear of your cable box and plug it into DAAN, then plug DAAN back into the rear of your cable box.